RidgeLink Support

Email sledlines@gmail.com and we'll get back to you as fast as we can — usually within a couple of days.

Please include the email address on your RidgeLink account and, if it's a bug, what you tapped and what happened.

How do I reset my password?

On the sign-in screen, tap Forgot password?, enter your email, and follow the link we send you. The link expires after 30 minutes.

How do I delete my account?

In the app: Profile → Danger Zone → Delete my account. This permanently erases your profile and everything tied to it — pins, photos, messages, routes, and zones. It can't be undone.

Who can see my location?

Nobody sees your exact location. Ride Now is opt-in — you're invisible until you turn on "Available to ride," and even then other riders only see your general area and a rough distance. Read more in our Privacy Policy.

How do offline maps work?

On the map, open Layers → Offline Maps → Download while you have service. The area you're looking at is saved on your device and keeps working with no signal. Free accounts can save one area; Pro is unlimited.

How do Zone Tips work?

Zones are riding spots shared by local riders. Browsing is free for everyone. A zone's exact location unlocks when it's purchased, and each zone sells to exactly one buyer — first come, first served. Sellers are paid out through Stripe.

How do I report a rider or a post?

Every profile, photo, and Local board post has a report option (look for the flag icon or the ⋯ menu). You can also block a rider from their profile — blocked riders can't message you and disappear from your Ride Now feed.

Something on the map looks wrong.

Trail and land data come from public agency sources and the riding community. Conditions change — always ride to what you see, not what the map says. You can report a bad pin by opening it and tapping report.

RidgeLink is community information, not a rescue service. For emergencies, call 911 or your local Search & Rescue. Backcountry travel — especially in avalanche terrain — requires training, partners, and equipment. Get the forecast, carry a beacon/probe/shovel, and know how to use them.